Deputy General Manager — Club Ops & Customer Experience

Buzz Group; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading bingo business in England is looking for a Deputy General Manager to ensure exceptional customer service and assist in operational management. You will work full-time and need a flexible schedule, covering different locations as needed. Ideal candidates will have experience managing teams in customer-focused environments, a commitment to high service standards, and the ability to drive business growth through effective team management. Competitive salary of up to £35,000 and various employee benefits offered.

Benefits

Mental wellbeing app access

Employee recognition awards

In-house training programs

5 weeks annual leave plus public holidays

50% discount on bingo tickets

Qualifications

• Experience in managing a team in customer service, ideally in leisure or hospitality.
• Ability to drive new initiatives and improvements.
• Commitment to personal and team development.

Responsibilities

• Assist the General Manager in ensuring consistent customer experience.
• Deputise in all operational aspects of the Club.
• Deliver exceptional customer service by coaching team members.
• Ensure compliance with legal obligations and create a Safer Gambling Environment.

Skills

Managing a team

Customer service

Commercial awareness

Attention to detail

Coaching and mentoring

Job description

A leading bingo business in England is looking for a Deputy General Manager to ensure exceptional customer service and assist in operational management. You will work full-time and need a flexible schedule, covering different locations as needed. Ideal candidates will have experience managing teams in customer-focused environments, a commitment to high service standards, and the ability to drive business growth through effective team management. Competitive salary of up to £35,000 and various employee benefits offered.