Deputy General Manager

Pergola on the Wharf; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant hospitality venue is seeking a passionate Deputy General Manager to lead a high-volume operational team. The ideal candidate will have proven experience in managing large teams, a focus on guest experiences, and the ability to drive financial success. The role offers opportunities for career development and a supportive work environment. With benefits such as health insurance, a 10% annual bonus, and various perks, this position is ideal for someone eager to thrive in the hospitality sector.

Benefits

Vitality Package: Dental, Optical, and Health insurance

Free Therapy through Self Space

10% Bonus capacity paid annually

50% discount for food and drink in all venues

Qualifications

• Proven experience in high volume hospitality operations.
• Strong leadership and mentoring skills.
• Passion for providing excellent guest experiences.

Responsibilities

• Oversee daily operations and ensure compliance.
• Lead team training and development initiatives.
• Manage KPIs to drive guest satisfaction and financial performance.

Skills

Team leadership

High volume operations

Communication skills

People development

Guest experience focus

Job description

Incipio curates beautiful

spaces with vibrant atmospheres for great times.

We are

seeking an outstanding Deputy General Manager with a love for varied hospitality

experiences, high volume operations & who thrives managing large teams.

Our Deputy General Managers are pro-active, insightful, commercial

leaders for their teams.

They bring imagination, joy and a boundless passion for

incredible people, outstanding hospitality and revenue driving through

innovative ideas and continuous development of their teams.

W e are looking for impactful

people to push the boundaries of hospitality and give our guests a truly unique

experience.

We Expect You To

Have pure passion for hospitality and giving guests a

wonderful time.

Take full ownership of your KPIs whether that is financials,

people, compliance, stock management – guest experience is at the core of your

passion.

Lead joyous, guest focused, shifts; managing everything from

atmosphere to standards.

Empower your team to develop through the career pathway,

giving clear and example lead feedback.

Obsess over service standards and deliver nothing short of

excellence.

Coach, mentor, and inspire with a big heart and a focus on

people development.

Work collaboratively with your General Manager, Head Chef

and other stakeholders to achieve success.

Ensure safety of your guests, your team, and your venue at

all times.

Maintain compliance and actively promote completion of

online training, daily / weekly checks and best practices.

Adapt and evolve by embracing challenges and thrive in a

changing environment.

Communicate with impact – clearly, effectively, and with

intention. Always taking the time to review and follow up.

Be an effective leader who is approachable, honest and

supportive in driving the business forward.

Who

You’ll Be :

A proven leader with experience in high volume operations.

Someone who loves running big shifts, managing varied areas of a business but keeps the

guest experience as a priority.

Energetic, passionate,

and resilient.

Have a structured

mindset, setting clear expectations and empowering your team.

Obsessed

with communication, constantly speaking to your team, with the ability to

communicate the bigger picture as well as venue specific details and getting

the team to understand why their roles are so important to the venues success.

Engaged in

wider Incipio culture, living and breathing our values.

Curiosity

and courage – always questioning, improving, and innovating.

Strong knowledge

of food safety, allergies & health & safety.

Loves

logistics, planning & commercially aware.

Fun!

Capable of integrating seamlessly into Incipio’s culture.

BENEFITS & BEST BITS

• Vitality Package : Dental, Optical and Health insurance. Gym membership discounts + other rewards
• Self Space : Free Therapy through Self Space. Accessible to anyone who works for Incipio
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows
• 10% Bonus capacity paid annually
• Company awards and events
• Sickness & Compassionate Pay
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• Incipio FC + Seasonal Socials
• 50% discount for food and drink in all our venues
• Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity.

At Incipio, we believe diverse teams make the best teams. That’s why we welcome

applications from all backgrounds, experiences, and perspectives; regardless of

race, gender, age, disability, religion, sexual orientation, or anything else

that makes you uniquely you. If you need any adjustments during the application

process, just let us know. We’ve got you!