Deputy Director, Insights and Engagement

Nesta; City Of London; Hybrid; GBP 78,000; Full time

Job summary

A leading public engagement organization is seeking a dynamic Deputy Director of Insights & Engagement to lead business development and client success. This role involves overseeing a high-performing team to drive revenue growth through innovative public engagement strategies and ensuring quality in research delivery. The ideal candidate will have over 10 years of experience in consultancy or professional services, with strong leadership and analytical skills. This position offers a hybrid working model based in London, along with a competitive salary and benefits package.

Benefits

Private medical insurance

Dental insurance

Annual leave flexibility

Eyecare vouchers

Qualifications

• 10+ years in senior leadership roles with proven sales experience.
• Strong quantitative research skills with data analysis expertise.
• Experience managing multidisciplinary teams.

Responsibilities

• Drive revenue growth through new business opportunities.
• Oversee research and engagement project delivery to meet client expectations.
• Develop strategies for client retention and satisfaction.

Skills

Revenue growth strategies

Client relationship management

Research methodologies

Data analysis

Leadership

Strategic thinking

Education

Advanced degree in social sciences or related field

Tools

R

Python

SPSS

Excel

Job description

We are recruiting for a Deputy Director, Insights & Engagement

About the Centre for Collective Intelligence (CCI)

The Centre for Collective Intelligence (CCI) pioneers innovative approaches to large-scale public engagement, combining deliberative democracy, advanced research methodologies, and cutting-edge digital technologies to tackle society’s most pressing challenges. Currently incubated within Nesta, CCI is evolving into an independent organisation, scaling our work globally to deepen democratic participation.

We are seeking a dynamic, commercially astute, and visionary Deputy Director of Insights & Engagement to join our leadership team. This is a pivotal role with significant revenue targets, responsible for driving the growth of our research and engagement portfolio, ensuring unparalleled client success, and maintaining the highest standards of research quality. You will be instrumental in expanding our client base, developing strategic relationships, leading impactful projects, and leveraging technology to enhance our value proposition and impact in the market.

Key Responsibilities

Business Development & Revenue Growth

• Drive significant revenue targets through proactive identification, pursuit, and conversion of new business opportunities within our target sectors.
• Lead the development of compelling, commercially sound proposals and pitches for complex research and engagement programmes, showcasing our unique expertise and demonstrable impact.
• Build and nurture a robust pipeline of prospective clients and projects, leveraging existing networks and establishing new strategic partnerships.
• Negotiate high-value contracts, ensuring profitability and sustainable growth for the team.
• Represent the Centre as a senior expert at industry events, conferences, and networking forums, actively generating leads and enhancing our market presence.
• Identify and develop new service lines or market niches based on client needs and market demand.
• Work closely with the Director and senior team to refine value propositions and business positioning in the UK and global markets.
• Help develop and implement CCI’s commercial strategy, including Go-to-Market (GTM) plans for our public engagement and opinion research services and products.

Customer Success

• Act as the senior client lead and trusted advisor for key accounts, ensuring exceptional client satisfaction and fostering long-term strategic relationships.
• Oversee the successful delivery of all research and engagement projects, ensuring they meet and exceed client expectations, are delivered on time and within budget, and demonstrate clear impact.
• Proactively solicit client feedback, address any concerns, and identify opportunities for upselling or cross-selling additional services. Identify potential problems before they happen and address them.
• Develop and implement strategies to ensure client retention and expand our footprint within existing client organisations.
• Work with clients to ensure they are commissioning and using our products / services to get the most out of what we offer. Identify and develop tailored solutions and recommendations to help clients achieve their desired outcomes.
• Act as the voice of our clients internally, sharing feedback and insights with internal teams like product development to influence future improvements and ensure we are meeting client needs.

Insights Leadership & Research Excellence

• Define and uphold the highest standards of research excellence, integrity and ethical conduct across all projects.
• Oversee the design and delivery of high-impact research projects — ensuring methodological rigour, analytical depth, and actionable insights.
• Oversee data collection, analysis, interpretation, and the production of insightful, actionable reports that drive client decision-making.
• Lead the facilitation of large scale / high-profile major events, providing oversight and mentoring of other facilitators including external associates on all projects to ensure deliberation excellence and inclusive participation
• Foster a culture of methodological innovation, encouraging the exploration and adoption of new research techniques and technologies to enhance our offering.
• Develop strategic collaboration with academic partners and technical experts to ensure research credibility and relevance.
• Ensure all research activities comply with relevant regulations, professional standards, and ethical guidelines.
• Implement robust quality assurance processes for all research outputs and client deliverables.
• Drive the production and dissemination of thought leadership content (reports, blogs, presentations) that positions CCI at the forefront of public deliberation and AI-enabled collective intelligence.

Team Leadership & Talent Development

• Coach, mentor, and lead a high-performing team of insights and engagement specialists, fostering a culture of continuous learning, accountability, commercial awareness and profitability.
• Provide strategic oversight and guidance to project teams, ensuring excellence in delivery and client management.
• Work with the Finance and Operations Lead to ensure all projects are appropriately resourced, identify and implement opportunities to increase efficiency and profitability across all of our projects
• With team Leads, codify, standardise and blueprint our approach to designing, delivering and reporting on public research and engagement projects; ensuring these ways of working become embedded within team practice
• Ensure understanding of and compliance with organisational policies across the Insights & Engagement team

Digital Product & Service Innovation

• Identify and evaluate opportunities for the development of new, scalable technology-driven products or services that can enhance our research capabilities, engagement platforms, or provide our clients with new insights.
• Work closely with the product team and Finance and Operations Lead to co-design MVPs and test hypotheses
• Work collaboratively with the leadership team and product team to assess commercial viability and strategic fit for new digital products / services, focusing on client value creation.

Leadership & Team Collaboration

• Support the Director to implement the new strategy, strengthen ways of working across CCI, and report to the Board.
• Act as a key member of the senior leadership team, contributing to overall strategy, governance, and organisational culture and success.
• Ensure joined up collaboration and strategic alignment between the Insights & Engagement function, Design, Product and Growth functions.
• Build relationships and partnerships with other organisations to enhance our offering.
• Be an external-facing ambassador and expert for CCI; regularly speaking at sector conferences and acting as a media spokesperson.

Skills and Experience

Essential

• Proven track record of driving significant revenue growth and achieving ambitious sales targets within a consultancy, start-up, or professional services environment.
• Extensive experience (10+ years) in a senior leadership role, encompassing both strategic business development and the delivery of complex public opinion research / engagement projects.
• Demonstrable success in building and nurturing strong, long-term client relationships, resulting in repeat business and expanded accounts.
• Deep expertise in a wide range of research methodologies (qualitative, quantitative, mixed-methods) and public engagement techniques, with an unwavering commitment to quality and rigour.
• Strong quantitative research skills — including survey design, data analysis (e.g., R, Python, SPSS, Excel), and interpreting large data sets.
• A highly strategic and commercially astute individual, with a clear understanding of consultancy / service business models and profitability drivers.
• Exceptional leadership skills, with a proven ability to motivate, manage, and develop high-performing teams.
• Outstanding written and verbal communication skills, including persuasive proposal writing and compelling presentation abilities.
• Strategic thinker with entrepreneurial mindset — able to identify growth opportunities, innovate new services, and drive initiatives from concept to delivery.
• Collaborative leadership style with experience managing multidisciplinary teams.
• Familiarity with AI technologies and their application in research or public engagement.
• Strong network within public sector, philanthropy, or policy-making communities.
• Personally committed to CCI’s mission

Desirable

• Experience in product development cycles (from discovery to MVP to scaling).
• Advanced degree (e.g., MSc, PhD) in social sciences, data science, political science, or a related field.

What we offer

Salary: circa £77,500 plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more

Location: This role is based in Blackfriars, London, hybrid working arrangement with a minimum of two days in the office

Term: Permanent

Reports to: Director, CCID