Department Manager - Lead a Customer-First Team

H&M; Telford; On-site; GBP 26,000 - 40,000; Full time

Job summary

A major fashion retailer in Telford is seeking a Department Manager to oversee a department and enhance store sales and profitability. The candidate will lead a team, ensuring a customer-first experience while analysing performance metrics. Applicants should have management experience in customer-facing roles, a passion for people, and a flexible schedule. The role offers competitive benefits, including a staff discount and professional development opportunities.

Benefits

Staff discount card

H&M Incentive Program

Extensive development opportunities

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Responsibilities

• Lead with a vision to secure the best experience for colleagues and customers.
• Evaluate team’s performance and provide feedback.
• Analyse and follow up on Sales & Profit KPIs for the department.
• Ensure Health & Safety, legal, and security compliance.

Skills

Management experience in a customer-facing environment

Previous experience of leading and managing teams

A passion for profitability and people

Customer-first mindset

Job description

A major fashion retailer in Telford is seeking a Department Manager to oversee a department and enhance store sales and profitability. The candidate will lead a team, ensuring a customer-first experience while analysing performance metrics. Applicants should have management experience in customer-facing roles, a passion for people, and a flexible schedule. The role offers competitive benefits, including a staff discount and professional development opportunities.