Dental Laboratory Manager

Bupa; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the UK is seeking a skilled manager to lead the day-to-day operations of their dental laboratory. The role includes enhancing customer experience, managing a high-performing team, and ensuring compliance with quality and regulatory standards. Ideal candidates will have experience in manufacturing, strong people management skills, and the ability to build relationships with key stakeholders. A competitive salary and extensive benefits are offered, including health cash plans and gym memberships.

Benefits

Competitive starting salary

Friendly team environment

Holiday entitlement

Access to health cash plan

Discounted gym memberships

Free access to digital GP

Mental health support network

Cycle-to-work scheme

Discounted dental insurance

Additional day off for wedding

Free annual flu vaccination

Qualifications

• Manufacturing experience in a medical device/healthcare setting is essential.
• Proven track record in people management and team development.
• Ability to create and nurture relationships with suppliers and customers.

Responsibilities

• Ensure the highest quality customer experience and identify areas for improvement.
• Lead the onsite management team to achieve business performance against KPIs.
• Oversee daily laboratory operations and resolve any staff/contractor issues.

Skills

Manufacturing experience

People Management

Relationship building

Automation experience

IT infrastructure management

Job description

Customer

Ensure our customer experience is the best it can be and work out ways to improve it where needed.

Continually explore new products/propositions that could satisfy customer demand/improve customer experience for both the Laboratory & Distribution business.

People

• Deliver regular staff meetings to keep the staff engaged with progress and updates.
• Prepare monthly business review/update for Senior Management.
• Lead the onsite management team and the performance of the business against agreed KPI's.
• Manage recruitment of new team members.
• Coaching, leading, developing a high performing team in a positive environment.
• Contribute to the wider management team of Bupa Dental Laboratories, attending regular team meetings & supporting the delivery of the wider Dental Laboratory strategy.

Performance

• Manage the day to day running of the laboratory, being the point of contact for staff/contractors, and deal with any issues & complaints.
• Work with established systems to ensure productivity and satisfaction for members of staff streamlining productivity.
• Maintain focus on P¦L delivery including cost control opportunities around materials & postage costs.
• Maintain compliance with regulatory bodies, and compliance to appropriate Medical Device legislation.
• Research new areas for business growth, as well as horizon scanning for new technology to support the on-going automation of manufacturing to generate more efficient production in the business.
• Develop working relationships with key suppliers.

Qualifications

• Manufacturing experience (preferably in a medical device/healthcare setting).
• Experienced People Manager.
• Experience of developing relationships to win new business.
• Demonstrable ability to build relationships with key suppliers & customers.
• Experience of introducing automation in manufacturing (desired).
• Demonstrable ability working with management software platforms.
• Experience of identifying opportunities in the market and being able to react accordingly.
• Experience of managing environments heavily dependent on IT infrastructure, software, websites & portals.

Benefits

• A competitive starting salary and full training given.
• Friendly and supportive team environment.
• Modern dental laboratory.
• Holiday entitlement.
• Competitive pay rates which increase as you gain more experience.
• We cover your GDC registration (if required), your DBS and professional indemnity - we'll save you hundreds of pounds and you can concentrate on great patient care and building your dental career with us.
• Access to our Health Cash Plan where you can claim back everyday health expenses like the opticians, therapies or consultations.
• Access to discounted gym memberships with a flexible, monthly subscription service giving you access to national multi-site gyms, online live classes, fitness & wellbeing apps and 1-2-1 training sessions.
• Free access to a digital GP. You have access to an unlimited number of appointments 24/7, normally available within two hours.
• 24/7 free access to a counsellor.
• 24/7 free access to our confidential telephone consultation service with our teams of GPs and nurses. It's open to your immediate family and can also be used for advice on staying healthy.
• Cycle-to-work scheme.
• Free annual flu vaccination.
• Access to mental health support network and personal energy training sessions.
• Discounted dental insurance which can be extended to immediate family members.
• Discounts on clothing, food, petrol and holidays.
• Discounted travel vaccinations.
• A additional day of annual leave for your wedding day.

So why wait? Apply now to be part of a brilliant team, helping people live longer, healthier, happier lives and making a better world. To find out more about working with us, find us on LinkedIn, Facebook and Instagram. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. Bupa Dental Care is an equal opportunities employer.