Delivery Support & Operations Analyst

JR United Kingdom; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy in London is seeking a Delivery Support & Operations Analyst to oversee the contractor lifecycle and ensure operational efficiency. You will manage onboarding, monitor contractor performance, and implement process improvements. Ideal candidates have 1–4 years in operations or project coordination, with a keen attention to detail and effective communication skills. Join a purpose-driven team with hybrid working flexibility and various employee benefits.

Benefits

Training & Development

Annual Leave: 28 days

Hybrid Working

Epic Team Culture

Qualifications

• 1–4 years in operations, delivery support, or project coordination.
• Comfortable using spreadsheets and managing reporting/data processes.
• Knowledge of public sector onboarding/security clearance.

Responsibilities

• Manage onboarding and compliance processes.
• Monitor contractor performance with regular check-ins.
• Track POs to support finance/payroll operations.
• Maintain contractor and client records.
• Identify and implement process improvements.

Skills

Operations experience

Project coordination

Strong attention to detail

Confident communicator

Organizational skills

Experience with CRMs

Education

Degree in business or related field

Tools

Spreadsheets

Job description

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Delivery Support & Operations Analyst, London (City of London)

Work Hard – Be Accountable – Be a Good Human

These are our non-negotiables at SR2.

SR2 Consulting is a fast-growing consultancy supporting major UK government departments and health services with digital transformation. Backed by a socially responsible recruitment business, we’re committed to operational excellence, inclusion, and social value.

We’re seeking a Delivery Support & Operations Analyst to help us deliver a seamless experience across our contractor network, clients, and internal teams.

This role supports the full contractor lifecycle - from onboarding and compliance to reporting and client coordination. You’ll play a vital part in ensuring smooth mobilisation, accurate data handling, and operational efficiency across our public sector accounts.

Key Responsibilities

• Manage onboarding (including BPSS checks, SoW coordination, client-specific requirements).
• Monitor contractor performance (e.g., monthly check-ins, RAG reporting).
• Track and secure accurate POs to support finance/payroll.
• Maintain contractor and client records; support document and bid preparation.
• Monitor pipeline activity and live government tenders.
• Identify and implement process improvements and automation opportunities.

About You

• 1–4 years in operations, delivery support, or project coordination—ideally within consulting or public sector environments.
• Strong attention to detail, confident communicator, and highly organised.
• Comfortable using spreadsheets, CRMs, and managing reporting/data processes.
• Degree (or equivalent experience) in business, operations, or related field.
• Aligned with SR2’s values of inclusion, collaboration, and impact.
• Knowledge of public sector onboarding/security clearance (e.g., BPSS, SC).
• Exposure to frameworks, bids, or SoW mobilisation.
• Experience supporting contractor or associate delivery models.

Why Join SR2?

• Training & Development: We invest in you, so you can be the best.
• Purpose-Driven: Donate to charities, plant trees, and make our consultancy ethical.
• Epic Team Culture: Holidays, Events, On-site Gym, Volunteering, Lunch Clubs.
• Annual Leave: 28 days holiday allowance + 1 day per year of tenure.
• If your Birthday falls on a weekday, take it off on us!
• Hybrid Working: We’re in the office on Monday, Wednesday, and Friday.
• Working Hours: Mon to Thurs 8:30 am – 5:30 pm; Fridays 4 pm finish!