Delivery Programme Lead

Experis - ManpowerGroup; Northampton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a skilled Delivery Programme Lead to oversee KYC workstream initiatives in Northampton. This hybrid role requires a seasoned Senior Programme Manager with expertise in regulatory change and KYC processes. Responsibilities include delivering complex programmes, managing teams, and ensuring compliance with industry standards. The ideal candidate has a strong background in financial services and exceptional leadership skills.

Qualifications

• Experience leading complex, multi-year programmes.
• Strong understanding of KYC processes including onboarding and remediation.
• Ability to manage virtual and cross-functional teams.

Responsibilities

• Lead the delivery of KYC workstream programmes.
• Manage programme scope, budgets, risks, and dependencies.
• Ensure compliance with regulatory requirements.
• Communicate programme status to executive leadership.

Skills

Programme management in financial services

KYC/AML initiatives

Leadership and stakeholder management

Project management tools proficiency

Tools

JIRA

MS Project

Confluence

Job description

Overview

Role Title: Delivery Programme Lead
Location: Northampton - Hybrid, 2-3 days onsite per week
Duration: 31/12/2026
Rate: £450 per day - PAYE via Umbrella

Role Description:

We are seeking a highly skilled Senior Programme Manager to lead the KYC (Know Your Customer) workstream within a broader portfolio of regulatory change initiatives. This role is critical to ensuring the successful delivery of strategic KYC programmes across multiple global locations, aligning with both regulatory expectations and business objectives.

You will provide strategic oversight and hands-on leadership for multi-year KYC transformation programmes, while also managing high-priority tactical projects. This position requires deep programme management expertise, strong stakeholder engagement, and a solid understanding of KYC and AML frameworks.

Key Accountabilities

• Lead the end-to-end delivery of KYC workstream programmes, ensuring alignment with regulatory timelines and business priorities.
• Manage programme scope, budgets, risks, and dependencies across global teams. Oversee a team of project managers and business analysts, providing coaching, direction, and performance oversight.
• Drive delivery of KYC-related initiatives including onboarding enhancements, periodic reviews, remediation, and customer due diligence.
• Ensure programmes meet internal compliance standards and external regulatory requirements (e.g., FCA, FATF, Section 166).
• Partner with Compliance, Risk, and Legal teams to interpret regulatory changes and embed them into programme design.
• Act as the primary liaison for senior stakeholders across Compliance, Operations, Technology, and Business units.
• Facilitate governance forums, steering committees, and working groups to ensure transparency and alignment.
• Communicate programme status, risks, and milestones to executive leadership.
• Lead change initiatives to improve KYC processes, systems, and customer experience.
• Champion continuous improvement and automation opportunities within the KYC lifecycle.
• Ensure effective transition of programme deliverables into BAU operations.

Key Skills & Experience

• Programme management experience in financial services, with a focus on regulatory and KYC/AML initiatives.
• Proven track record in delivering complex, multi-year programmes across global teams.
• Strong understanding of KYC processes including onboarding, CDD/EDD, and remediation.
• Excellent leadership and stakeholder management skills, with experience managing virtual and cross-functional teams.
• Proficiency in project management tools (e.g., JIRA, MS Project, Confluence) and reporting dashboards.
• Ability to balance strategic oversight with hands-on delivery and decision-making.