Debt Recovery Specialist - Hybrid & Customer-Focused

Metro Bank Plc; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading British bank is seeking a debt recovery specialist to manage customer relationships and ensure the effective recovery of debts. You will proactively communicate with customers and third parties, ensuring compliance with regulations, while maintaining accurate records. Strong communication skills and a good understanding of financial difficulties are essential. The role offers a competitive salary, bonuses, and benefits, along with opportunities for career progression in a supportive environment.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• A good understanding of working with customers in financial difficulty.
• Desirable understanding of modern debt collection and recovery methodology.
• Previous administration experience is desirable.

Responsibilities

• Proactively communicate with customers and third parties regarding debt recovery.
• Ensure smooth recovery of monies in line with FCA requirements.
• Update accurate records of debt recovery cases.

Skills

Customer service experience

Strong verbal and written communication skills

Competent skills in Microsoft Office

Job description

A leading British bank is seeking a debt recovery specialist to manage customer relationships and ensure the effective recovery of debts. You will proactively communicate with customers and third parties, ensuring compliance with regulations, while maintaining accurate records. Strong communication skills and a good understanding of financial difficulties are essential. The role offers a competitive salary, bonuses, and benefits, along with opportunities for career progression in a supportive environment.