Debt Recovery & Customer Care Advisor

Michael Page Legal; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable consulting firm in Leeds is looking for a Debt Customer Service Advisor. The role involves consultative conversations to assist businesses with arrears, setting up payment plans, and providing excellent support. Candidates should have prior customer service experience and strong communication skills, and be able to thrive in a busy environment. The position offers a salary of £27,000 plus a £4,000 bonus, full training, and excellent career progression opportunities.

Benefits

£4,000 bonus

Full training provided

Free parking

Fantastic benefits

Qualifications

• Previous customer service/contact centre experience required.
• Excellent communication skills and a confident telephone manner.
• Ability to work in a busy volume environment.

Responsibilities

• Consult with businesses to support arrears recovery.
• Take payments and set up suitable payment plans.
• Correspond with customers mainly over the telephone.

Skills

Customer service experience

Excellent communication skills

Ability to prioritize workload

Resilience

Job description

A reputable consulting firm in Leeds is looking for a Debt Customer Service Advisor. The role involves consultative conversations to assist businesses with arrears, setting up payment plans, and providing excellent support. Candidates should have prior customer service experience and strong communication skills, and be able to thrive in a busy environment. The position offers a salary of £27,000 plus a £4,000 bonus, full training, and excellent career progression opportunities.