Day Housekeeping Supervisor

Total Support Services Ltd; Croydon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services company is seeking a Supervisor to oversee daily operations during Championships 2026 in Wimbledon. The role includes delegating tasks, monitoring team performance, and ensuring compliance with health and safety protocols. A successful candidate will demonstrate strong communication skills in English, a positive attitude, and the ability to motivate and support team members. The position requires managing daily attendance and readiness of the team while maintaining high operational standards.

Qualifications

• Ability to communicate clearly and understand verbal instructions.
• Commitment to attend management training as required.
• Demonstrates a positive attitude during challenging events.

Responsibilities

• Oversee completion of all allocated tasks.
• Delegate tasks from the TSS Help Desk while ensuring clear communication.
• Monitor team behaviour and performance, providing praise or escalation as needed.

Skills

Competent in spoken English

Strong problem-solving skills

Ability to prioritise effectively

Open and friendly demeanor

Motivates and supports others

Job description

LOCATION : Championships 2026, Wimbledon SW19

AVAILABLE SHIFTS : Various

REPORTS TO : Zonal Manager

KEY RESPONSIBILITIES

• Oversee completion of all allocated tasks, ensuring they meet TSS and Wimbledon’s high standards.
• Confidently delegate and allocate tasks received from the TSS Help Desk, maintain clear communication within the team, follow up on progress, and ensure updates are provided back to the Help Desk.
• Manage team rotas, including allocation of rest days and planning of break times in line with workload requirements.
• Ensure operatives complete daily attendance sheets accurately.
• Monitor team behaviour, performance, and welfare, providing praise where appropriate and escalating concerns or recognition opportunities (including OFA nominations) to the Zonal Manager and TSS Management team.
• Lead by example in behaviour, presentation, and professionalism.
• Ensure all team members wear full uniform, identification badge, and Personal Protective Equipment (PPE) correctly and always maintain appearance standards.
• Ensure correct cleaning materials, equipment, and methods are used, and that equipment is kept clean and tidy. Report any faults immediately to the Zonal Manager.
• Monitor stock levels and ensure materials and equipment are stored as per product specific Risk Assessments.
• Report all accidents, incidents, or near misses promptly to the TSS Management Team.
• Remain vigilant and escalare any security concerns to the AELTC Security Team.
• Ensure all tasks are carried out in line with current Health and Safety legislation, and direct staff to relevant COSHH materials when required.
• Attend Supervisor and Team Leader training days, as well as any additional training required by the TSS Training & Recruitment Department.
• Comply with the TSS Policies and Procedures, which will be fully explained during the training days.
• Assist the management team with induction of new operatives.
• Answer and respond to radio calls as required.
• Ensure TSS devices (phones and radios) are well maintained and signed in / out correctly at the end of each shift.

LIFE SKILLS, BEHAVIOUR AND ATTITUDE

• Competent in spoken English, able to communicate clearly and understand verbal instructions and training; reasonable written communication skills.
• Open, friendly, and approachable towards colleagues, other teams, and visitors.
• Demonstrates a positive “can do” attitude, particularly during preparation and throughout The Championships.
• Reliable, punctual, and consistent in performance.
• Strong problem-solving skills with the ability to prioritise effectively.
• Motivates and supports others to achieve high standards.
• Well-presented in full uniform (provided by TSS) with plain, comfortable black shoes (no visible logos).
• Courteous, professional, and helpful at all times.
• Committed to attend management training as required.