DaTS Service Demand Lead - Ref: RT05325

Walsall Council; Walsall; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

A progressive local council in Walsall seeks a DaTS Service Demand Lead to enhance digital service delivery. This role involves aligning demand and capacity across various services, managing stakeholder communications, and leading improvements in demand management processes. Ideal candidates are organized, skilled communicators, and have a relevant degree or qualifications. The position offers benefits like blended working arrangements and participation in the Local Government Pension Scheme.

Benefits

Blended working from office/home

Membership of the Local Government Pension Scheme

Generous annual leave and flexi-leave entitlement

Qualifications

• Experience in project/programme governance and technology systems lifecycle.
• Calm under pressure with effective prioritization.
• Evidence of continuous professional development.

Responsibilities

• Lead the DaTS Demand Management model ensuring data accuracy.
• Define standards for demand items and design customized views.
• Provide clear contact for stakeholders on systems and timelines.
• Maintain key Enterprise Architecture artefacts.
• Support Technical Governance meetings and maintain agendas.
• Identify and deliver process improvements.

Skills

Proactive and organized

Excellent communication

Analytical and critical thinking

Project management tools experience

Education

Degree or equivalent experience

PRINCE2/APM/MSO/PMP desirable

Tools

Office 365

Power Platform

SharePoint

Job description

• Locations CIVIC CENTRE, WALSALL, WS1 1RG, GB
• Apply Before 02/01/2026, 11:55 PM
• Job Schedule Full time
• Job Shift Standard
• All Year/Term Time Full Year
• DBS Check Required Basic Check
• BPSS Check Required No
• Employment Type Permanent
• Driving Required No

Job Advert

DaTS Service Demand Lead - Ref: RT05325
G8: £39,152 - £41,771 per annum.

Location: Civic Centre, Walsall
Service Area: DaTS (Digital & Technology Services)
Special Conditions: Ability to travel across the borough; English Language Fluency Duty applies; basic digital self‑serve skills required.

This is an exciting time to join a multi award‑winning council and a high‑performing Digital & Technology team, as we modernise services and deliver an ambitious change portfolio that improves outcomes for residents and colleagues.

As a DaTS Service Demand Lead, you will play a key role in aligning demand and capacity across Enterprise Architecture, the PMO and Technical Services; shaping roadmaps, forecasting resourcing needs, and keeping stakeholders sighted on upcoming projects and priorities.

Key Responsibilities

• Lead the DaTS Demand Management model ensuring data is accurate through the full request lifecycle and partnering with the wider Strategy and Transformation directorate.
• Define standards and integrations for demand items, status updates and dashboards, design customised views that surface actionable insights.
• Provide a clear first point of contact for stakeholders on systems, timelines and resource availability; maintain visibility of upcoming projects and assignments.
• Maintain key Enterprise Architecture artefacts (eg Applications Catalogue) and curate the Business Partner Repository in SharePoint with robust version control.
• Support Technical Governance meetings: forward plans, agendas, minutes and action logs; issuing materials before and after meetings.
• Identify and deliver process improvements and automation that streamline demand management and enhance customer experience.
• Champion best practice and governance, representing the Strategy and Transformation team across the Council.

About You

• Proactive, highly organised and detail‑driven; comfortable working independently and collaboratively.
• Excellent communication skills: able to translate complex concepts for different audiences and build strong stakeholder relationships.
• Strong analytical, lateral and critical thinking skills; experienced in project/programme governance and the technology systems lifecycle.
• Confident using Project management tools, Office 365 (including SharePoint) and Power Platform.
• Experienced in arranging meetings and producing agendas, minutes and action logs; calm under pressure with effective prioritisation.
• Degree/qualification or equivalent experience; PRINCE2/APM/MSO/PMP desirable; evidence of continuous professional development.

Why Join Us?

You’ll influence how digital demand turns into delivery, supporting transformational change across Walsall and helping shape a forward‑thinking, customer‑focused service.

Benefits include:

• Blended working from office/home
• Membership of the Local Government Pension Scheme
• Generous annual leave and flexi‑leave entitlement plus Bank Holidays

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For further information please contact Alan Morgan: [e-mail]

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted.Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: Sunday 1st February 2026.

About Us

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

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