Data Visualisation Lead

First Central Services; Salford, Haywards Heath; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A leading insurance company is seeking a Data Visualisation Lead to develop insights and data visualisation reports for improved operational performance. This role involves collaborating with stakeholders to deliver high-quality, digestible visualisations that drive business strategies, with a great emphasis on effective communication and data accuracy.

Benefits

Simply Health Cash plan for health expenses

Flexible Bank Holidays

Electric Car Scheme

Flexible Working arrangements

Your Time in Need: paid leave for personal life events

Qualifications

• Experience in data visualisation development and deployment.
• Strong technical knowledge of Power BI and similar tools.
• Ability to communicate findings clearly to stakeholders.

Responsibilities

• Developing and maintaining data visualisation reports to benefit the business.
• Engaging with stakeholders to gather requirements for data insights.
• Analyzing datasets to derive actionable insights for strategic decisions.

Skills

Proficiency in data mining and analysis

Strong visualisation skills based on UX principles

Excellent verbal and written communication skills

Tools

Power BI

ThoughtSpot

Job description

Location: Haywards Heath, Home Office (Remote) or Manchester
Salary: up to £52,000 depending on experience
Department: Customer & Operations

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We also pride ourselves on our workplace culture, having won Insurance Employer of the Year at the British Insurance Awards 2024, and maintaining a high Glassdoor score.

We are seeking a passionate Power BI expert with experience in contact centre data to create compelling visual reports that enhance performance and support strategic decision-making. Strong communication skills and the ability to translate complex data into user-friendly solutions are essential.

We’re looking for a Data Visualisation Lead to join our Performance team, either remotely or based in our offices in Salford Quays, Manchester, or Haywards Heath, West Sussex.

This role involves developing data visualisation reports and insights to foster understanding, improve operational performance, and inform broader business strategies. You will collaborate with stakeholders across the company to deliver high-quality, easily digestible data visualisations aligned with business needs.

Core skills required:

Optional skills:

Responsibilities include:

• Developing and maintaining data visualisation reports and analyses that benefit the entire business, guiding strategies and service delivery
• Engaging with stakeholders and external partners to gather requirements
• Analyzing large datasets to derive actionable insights
• Validating data accuracy
• Identifying key themes and making strategic recommendations
• Providing trend analysis to identify variations, opportunities, and risks
• Applying best practices in data visualisation, including colour, layout, and interactivity, and maintaining dashboards to quality standards
• Continuously enhancing reporting capabilities by staying informed on latest innovations
• Communicating findings clearly to senior stakeholders for strategic decision-making
• Documenting visualisation developments to ensure knowledge sharing
• Coaching colleagues in data visualisation techniques and delegating responsibilities as appropriate
• Serving as a Subject Matter Expert in data visualisation through experience or qualifications
• Adhering to the Group Code of Conduct, Fitness and Propriety policies, and company standards
• Performing any other reasonable duties as required

Experience & Knowledge:

• Background in data visualisation, including development, deployment, and self-service enablement
• Strong technical knowledge of Power BI, ThoughtSpot, and similar tools
• Knowledge of Personal Lines Insurance products, processes, and services
• Ability to build relationships and collaborate effectively
• Capacity to work under pressure with multiple requests
• Experience in transforming data consumption culture from hindsight to insight
• Understanding of current market trends in visualisation
• Knowledge of FCA requirements, including Consumer Duty responsibilities

Skills:

• Proficiency in data mining and analysis
• Strong visualisation skills based on UX principles
• Storytelling with data through dashboards
• Excellent verbal and written communication skills
• Good time management and organisational skills

Behaviours:

• Proactive in identifying opportunities and solutions
• Analytical and critical thinking skills
• Ability to work independently and as part of a team
• Self-motivated and enthusiastic
• Organised and proactive
• Flexible and positive attitude
• Driven to improve business outcomes

If you’re interested in working for an award-winning employer in a dynamic environment, apply now!

We put people first. Our workplaces are energetic, supportive, and inspiring. For a full list of our perks, please see our website.

Our Talent team is happy to provide more information about this role and our company. Feel free to get in touch.

86% of people recommend First Central to a friend

Benefits include:

• Simply Health Cash plan for health expenses
• Flexible Bank Holidays
• Electric Car Scheme
• Flexible Working arrangements
• Your Time in Need: paid leave for personal life events