Data Services Customer Success Lead (Hybrid)

Percepta; Basildon; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life Assurance 4x annual salary

Contributory pension scheme

Private Medical Insurance

Comprehensive travel insurance for you

Discounts on brand new vehicles

Employee Assistance Program

Job summary

Percepta is seeking a Software Data Services Customer Success Manager for a hybrid role based at the Dunton office in Essex. You will drive product adoption, resolve issues, and deliver an outstanding customer experience across the lifecycle while collaborating with customers, dealers and internal teams.

The role offers a comprehensive benefits package and a 40-hour week. Key requirements include proven experience in customer service or success, strong relationships and communication, and

Qualifications

• Experience in customer service or customer success.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent English and attention to detail.
• Experience with CRM, databases and MS Office is a plus.

Responsibilities

• Support Data Services customers by driving product adoption and resolving issues.
• Collaborate with customers, dealers, sales, and technical teams to maximise value.
• Guide onboarding, adoption, and best practices throughout the lifecycle.
• Manage inquiries, troubleshooting and escalations; maintain CRM records.
• Identify risks and opportunities to improve retention and satisfaction.

Skills

Customer service

Customer success

Relationship-building

Communication skills

Organisational skills

Problem-solving

Independent work

Team collaboration

Fluent English

Tools

CRM systems

Databases

Microsoft Office

Job description

Percepta is seeking a Software Data Services Customer Success Manager for a hybrid role based at the Dunton office in Essex. You will drive product adoption, resolve issues, and deliver an outstanding customer experience across the lifecycle while collaborating with customers, dealers and internal teams.

The role offers a comprehensive benefits package and a 40-hour week. Key requirements include proven experience in customer service or success, strong relationships and communication, and