Hybrid Account Success Manager — Drive Customer Adoption

Seequent Ltd.; Reading; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Seequent Ltd. is seeking an Account Success Manager in Reading, Berkshire, United Kingdom. This hybrid role will involve coordinating onboarding, building strong customer relationships, and driving adoption and retention across an assigned portfolio.

The successful candidate will have 5+ years of industry experience, excellent communication, and the ability to work with stakeholders at all levels. Hybrid work from the local office 2 days a week and home-based the remainder of the week.

Qualifications

• 5+ years in relevant industry experience.
• Excellent communication and influencing skills.
• Ability to engage stakeholders at all levels.
• Strong organizational capability to manage a complex portfolio.

Responsibilities

• Build and maintain relationships with assigned customer stakeholders.
• Coordinate customer onboarding and training by engaging internal resources.
• Monitor customer health indicators, product usage trends and engagement metrics.
• Identify expansion and renewal opportunities, communicate them to the Senior Account Manager.
• Document customer interactions and account updates in the CRM system.

Skills

Customer-centric approach

Communication skills

Problem solving

Strategic thinking

Relationship building

Emotional intelligence

Tools

CRM software

Job description

Seequent Ltd. is seeking an Account Success Manager in Reading, Berkshire, United Kingdom. This hybrid role will involve coordinating onboarding, building strong customer relationships, and driving adoption and retention across an assigned portfolio.

The successful candidate will have 5+ years of industry experience, excellent communication, and the ability to work with stakeholders at all levels. Hybrid work from the local office 2 days a week and home-based the remainder of the week.