Senior Customer Success & Data Analytics Lead (Hybrid)

OpenDigital Limited; Stratford-upon-Avon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Job summary

OpenDigital Limited is seeking a Senior Customer Service Executive to join our friendly team. You will build strong relationships with key customers, analyse data in Excel, and deliver exceptional service in a hybrid working environment.

The ideal candidate has 3+ years in customer service, strong Excel skills, and excellent communication. We offer career development, a supportive team, and a competitive salary with benefits.

Qualifications

• 3+ years' customer service experience.
• Strong Excel and data analysis skills.
• Excellent communication and relationship-building abilities.
• Highly organised with great attention to detail.

Responsibilities

• Build and maintain strong relationships with key customers.
• Deliver exceptional customer service and act as a trusted point of contact.
• Liaise with customers, compliance schemes and third parties.
• Analyse and manipulate large volumes of data using Excel.
• Explain complex information clearly and confidently to customers.
• Develop knowledge of compliance regulations and customer industries.
• Identify opportunities to improve processes and customer service.
• Manage multiple priorities and ensure deadlines are consistently met.

Skills

Customer service

Relationship building

Data analysis

Attention to detail

Tools

Excel

Job description

OpenDigital Limited is seeking a Senior Customer Service Executive to join our friendly team. You will build strong relationships with key customers, analyse data in Excel, and deliver exceptional service in a hybrid working environment.

The ideal candidate has 3+ years in customer service, strong Excel skills, and excellent communication. We offer career development, a supportive team, and a competitive salary with benefits.