Customer Success Manager - Data Platform (Hybrid, London)

Profisee; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Profisee is seeking a Customer Success Manager to join our London-based hybrid team. You will manage approximately 50–60 enterprise accounts, guiding adoption of Profisee's MDM platform, driving retention, and expanding deployments across SaaS, cloud and on-premise setups.

You will collaborate with VARs, product, support, and services to ensure customers achieve ongoing value and become Data Heros within their organizations.

Qualifications

• 5+ years in enterprise software customer success.
• Experience managing 20–75 high-touch accounts.
• Proven ability to coordinate across product, support, and sales.
• Strong results in retention, adoption, and expansion.

Responsibilities

• Drive platform adoption to deliver measurable business value and ROI for customers.
• Own retention and renewals by ensuring customers realize ongoing value and expansion opportunities.
• Act as trusted advisor to guide customers toward outcomes that matter to their business.
• Identify and promote additional Profisee use cases leading to expansion or SaaS conversion.

Skills

Customer Success

Enterprise Software

Account Management

Cross-functional Coordination

Job description

Profisee is seeking a Customer Success Manager to join our London-based hybrid team. You will manage approximately 50–60 enterprise accounts, guiding adoption of Profisee's MDM platform, driving retention, and expanding deployments across SaaS, cloud and on-premise setups.

You will collaborate with VARs, product, support, and services to ensure customers achieve ongoing value and become Data Heros within their organizations.