Customer Success Coordinator Data Protection (Hybrid UK)

Assured-Data-Protection; Leeds; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Team-building events

Inclusive work environment

Job summary

Assured Data Protection in the UK (Leeds hybrid) is seeking a Customer Success Coordinator to deliver an exceptional experience, manage renewals, and grow partnerships. You will be the primary contact for assigned accounts, coordinating service reviews and cross-functional collaboration.

The role combines relationship building with administrative rigor, requiring strong communication, problem solving, and MS Office proficiency.

Qualifications

• Excellent communication skills and the ability to understand the needs of the customers.
• Demonstrate analytical and problem-solving skills.
• Strong organizational and time management skills.
• Strong administrative technical skills with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
• Conduct regular service reviews to assess customer satisfaction and identify opportunities to expand services.
• Manage and drive customer renewals, ensuring timely contract execution and retention.
• Monitor accounts, address issues, and look for improved service delivery and performance.
• Resolve complex customer concerns professionally while preserving relationships.
• Support customer engagement and marketing initiatives by communicating product improvements and best practices.
• Maintain up-to-date records of customer interactions and account activities.

Skills

Communication skills

Analytical thinking

Problem solving

Organizational skills

Time management

Tools

MS Office

Job description

Assured Data Protection in the UK (Leeds hybrid) is seeking a Customer Success Coordinator to deliver an exceptional experience, manage renewals, and grow partnerships. You will be the primary contact for assigned accounts, coordinating service reviews and cross-functional collaboration.

The role combines relationship building with administrative rigor, requiring strong communication, problem solving, and MS Office proficiency.