Software Data Services Customer Success Manager

Ttecjobs; Basildon; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Life insurance

Pension

Private medical

Travel insurance

Dental scheme

Vehicle discounts

EAP

Perci Perks

Job summary

Percepta in Dunton, Essex is seeking a Software Data Services Customer Success Manager to drive onboarding, product adoption, and issue resolution for our automotive customer experiences; this hybrid role blends remote collaboration with on-site engagement.

You will partner with customers, dealers, sales and tech teams to maximise value, retention, and satisfaction while maintaining CRM data and contributing to continuous improvement.

Qualifications

• Experience in customer service, customer success, or a similar customer-facing role.
• Experience using CRM systems, databases, and Microsoft Office.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Customer-focused with excellent attention to detail and accountability.
• Ability to work independently and collaboratively.
• Fluent English language skills.

Responsibilities

• Build strong customer relationships through proactive engagement and support.
• Guide customers through onboarding, adoption, and best practices.
• Manage customer enquiries, troubleshooting, and escalations.
• Collaborate with technical and internal teams to resolve issues.
• Identify customer risks and opportunities to improve retention.
• Support reporting, invoicing, account administration, and collections activity.
• Maintain accurate customer records and CRM data.
• Contribute to continuous improvement and knowledge sharing initiatives.

Skills

Customer service

Customer success

CRM systems

Microsoft Office

Relationship-building

Communication skills

Multitasking

English proficiency

Tools

CRM systems

Job description

Employment Details

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday. Additional hours may be required based on business needs.
Location: Hybrid working - 3 days onsite at Dunton office SS15
Salary: £30,000 per annum plus annual performance bonus and comprehensive benefits package.

Drive your career forward with Percepta and join the people powering the world’s leading automotive customer experiences. As a Software Data Services Customer Success Manager working hybrid in Dunton, Essex, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

What you will be doing:

Support Data Services customers by driving product adoption, resolving issues, and delivering an excellent customer experience throughout the customer lifecycle. Working closely with customers, dealers, sales teams, and technical stakeholders, you will help maximise customer value, retention, and satisfaction.

During a typical day, you will:

• Build strong customer relationships through proactive engagement and support.
• Guide customers through onboarding, adoption, and best practices.
• Manage customer enquiries, troubleshooting, and escalations.
• Collaborate with technical and internal teams to resolve issues.
• Identify customer risks and opportunities to improve retention.
• Support reporting, invoicing, account administration, and collections activity.
• Maintain accurate customer records and CRM data.
• Contribute to continuous improvement and knowledge sharing initiatives.

What you will bring to the role:

• Experience in customer service, customer success, or a similar customer-facing role.
• Experience using CRM systems, databases, and Microsoft Office.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Customer-focused with excellent attention to detail and accountability.
• Ability to work independently and collaboratively.
• Fluent English language skills.

What you can expect:

• 22 Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounted dental scheme
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Award-winning Employee Rewards & Recognition Program (Perci Perks)

A Bit More About Your Role:

As a Software Data Services Customer Success Manager, you'll help customers maximise the value of their connected vehicle solutions through onboarding, product adoption, account support, and issue resolution. You'll work closely with customers and internal teams to deliver an outstanding customer experience, improve retention, and drive long-term success.This fast-paced role offers a mix of customer relationship management, problem-solving, and cross-functional collaboration, giving you the opportunity to make a real impact on both customer satisfaction and business growth.

About Percepta

Esta blished in 2000 as a TTEC joint venture, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.

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