Data Quality Customer Success Manager - Hybrid

Experian Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Uncapped commission

Pension

Bupa healthcare

Sharesave Scheme

25 days annual leave

Job summary

Experian is seeking a Junior Customer Success Manager to join the UK EDQ Customer Success team. You will be the primary contact for existing clients, combining account management, customer success and commercial skills to maximise retention and growth.

You will focus on delivering high renewal rates, building relationships with executives and end-users, and uncovering cross-sell opportunities while collaborating with the EDQ team. This hybrid role uses Salesforce CRM to manage daily activity.

Qualifications

• Experience in Account Management, Customer Success, or Customer Retention in a B2B setting with proven revenue/retention/growth results.
• Strong relationship management skills with experience engaging and influencing senior stakeholders through regular reviews.
• Excellent negotiation, objection handling, and commercial skills, with renewals, growth opportunities and value maximisation in mind.

Responsibilities

• Deliver and exceed retention targets within your portfolio.
• Forecast on a rolling 3-month basis with accuracy against forecast expectations.
• Develop relationships with key stakeholders at client organisations via email, phone and face-to-face meetings.
• Understand client goals and challenges, creating tailored account plans to address their needs.
• Articulate product value and how Experian's Data Validation & Data Management solutions deliver client value.
• Identify cross-sell/upsell opportunities within your portfolio through client meetings.
• Collaborate with EDQ colleagues to deliver customer satisfaction and revenue growth.
• Use Salesforce CRM to manage daily client engagement and activity tracking.
• Identify and manage potential renewal risks to protect retention targets.
• Lead resolution of client issues and service escalations.
• Support EDQ's NPS targets and relay customer feedback to product, marketing and sales.

Skills

Account management

Customer success

Customer retention

Relationship management

Negotiation

Commercial skills

Tools

Salesforce CRM

Job description

Experian is seeking a Junior Customer Success Manager to join the UK EDQ Customer Success team. You will be the primary contact for existing clients, combining account management, customer success and commercial skills to maximise retention and growth.

You will focus on delivering high renewal rates, building relationships with executives and end-users, and uncovering cross-sell opportunities while collaborating with the EDQ team. This hybrid role uses Salesforce CRM to manage daily activity.