Data and Membership Administrator

Meraki Talent Ltd; Grantham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global professional body is seeking a Data & Membership Administrator to support operations in Grantham. The ideal candidate will have strong organisational skills and experience in office administration, especially within a membership context. Responsibilities include handling subscription queries, managing membership processes, and maintaining records using CRM systems. Applicants should demonstrate excellent communication skills and a customer-focused attitude, while being able to manage multiple tasks effectively.

Qualifications

• Strong organisational and administrative skills with excellent attention to detail.
• Confident using CRM systems and Microsoft Office (or similar platforms).
• Excellent communication skills and a customer-focused approach.
• Experience in a membership, professional body, or similar environment is desirable.

Responsibilities

• Act as the main point of contact for subscription and membership queries.
• Review membership accounts and support with reporting.
• Coordinate and manage the membership onboarding process.
• Administer subscription processes and renewals.
• Maintain accurate member records by updating the CRM system.
• Prepare reports and updates for the Senior Leadership Team.
• Carry out due diligence checks in line with organisational requirements.
• Work closely with the Finance team to resolve queries.

Skills

Organisational skills

Communication skills

Customer service

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Meraki Talent is looking for a Data & Membership Administrator to join a global professional body based in Grantham.

Looking for someone with previous exposure working in an office environment, supporting with customer service, data, processing and overall office administration.

Responsibilities:

• Act as the main point of contact for subscription and membership queries, providing clear and timely responses.
• Review membership accounts and support with reporting.
• Coordinate and manage the membership onboarding process, ensuring new members are set up accurately and efficiently.
• Administer subscription processes and renewals, including monitoring deadlines and member status.
• Maintain accurate member records by updating the CRM system with new registrations and changes to member details.
• Prepare reports and updates for the Senior Leadership Team (SLT) as required.
• Carry out due diligence checks in line with organisational and regulatory requirements.
• Work closely with the Finance team to resolve queries relating to payments, invoices, and reconciliations.

Person Specification:

• Strong organisational and administrative skills with excellent attention to detail.
• Confident using CRM systems and Microsoft Office (or similar platforms).
• Excellent communication skills and a customer-focused approach.
• Experience in a membership, professional body, or similar environment is desirable.
• Able to manage multiple priorities and meet deadlines.