Data‑Driven Store Experience Leader

Sainsbury's; Stevenage; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Discount card

Free food & drinks

Pension match

Cycle to Work

Holiday entitlement

Résumé du poste

Sainsbury's is seeking a Lead Customer Experience Manager to drive excellence across in-store operations, including checkouts, petrol stations where applicable, and back-of-house services. You will lead a team of managers to deliver outstanding service and optimised store performance, using data and KPI insights to elevate customer satisfaction.

You will own scheduling, performance management, disciplinaries when needed, and coach teams to foster an inclusive culture that puts customers and

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Track record of delivering exceptional customer experiences across complex operations.
• Proven success in delivering and improving KPIs—sales, stock availability, customer satisfaction and colleague engagement.
• Experience managing sensitive and complex people matters with fairness and sound judgement.
• Leadership experience in an operational environment—retail, hospitality, or food service.
• Evidence of leading change—rolling out new ways of working or embedding new systems.

Responsabilités

• Lead a team of managers to ensure every customer has a great experience store-wide, from checkouts to services.
• Plan for upcoming trading activity by working with the store leadership team.
• Regularly take full accountability for the store in the absence of the store manager, coaching for high standards.
• Oversee operations at checkouts, self‑scan, petrol stations, and back of house services.
• Manage performance, scheduling, and disciplinary actions when needed.

Connaissances

Leading teams

Customer experience

KPI management

Data literacy

Inclusivity

Change management

People leadership

Description du poste

Sainsbury's is seeking a Lead Customer Experience Manager to drive excellence across in-store operations, including checkouts, petrol stations where applicable, and back-of-house services. You will lead a team of managers to deliver outstanding service and optimised store performance, using data and KPI insights to elevate customer satisfaction.

You will own scheduling, performance management, disciplinaries when needed, and coach teams to foster an inclusive culture that puts customers and