Data-Driven Communications Manager

Legal & General; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services group in the UK is seeking a Communications Manager to enhance member communications throughout the customer journey. The role involves designing engaging content, collaborating with cross-functional teams, and analyzing communication performance. Ideal candidates possess strong analytical and communication skills, along with experience in customer-facing communications. This position offers opportunities for flexible working and a supportive culture aimed at career development.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare plan

Minimum 25 days holiday plus public holidays

Competitive family leave

Electric car scheme

Discounts on products and high-street stores

Qualifications

• Strong analytical and numeracy skills; experience interpreting data.
• Confident communicator able to influence stakeholders at all levels.
• Experience in managing multiple projects in a fast-paced environment.
• Excellent attention to detail with strong written and verbal skills.
• Experience designing and delivering customer communications.
• Background in marketing or creative environments; agency experience preferred.
• Familiarity with customer engagement strategies and digital channels.

Responsibilities

• Design and deliver member communications aligned with brand principles.
• Develop materials with agencies to meet project briefs and budgets.
• Track communications performance to enhance effectiveness.
• Use insights and data to improve messaging continuously.
• Implement communication updates and test improvement strategies.
• Build collaborative relationships with stakeholders.
• Ensure communications meet risk and compliance standards.
• Align customer journeys with teams across Retail and Group.

Skills

Analytical skills

Communication skills

Project management

Attention to detail

Customer-facing communications

Agency interaction

Digital communication strategies

Microsoft Office proficiency

Tools

Quadient Interactive

Job description

A leading financial services group in the UK is seeking a Communications Manager to enhance member communications throughout the customer journey. The role involves designing engaging content, collaborating with cross-functional teams, and analyzing communication performance. Ideal candidates possess strong analytical and communication skills, along with experience in customer-facing communications. This position offers opportunities for flexible working and a supportive culture aimed at career development.