Data Centre Technician, Operations, IT & Support Engineering

Amazon Data Services UK Limited; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the UK is seeking a Data Centre Technician responsible for maintaining system reliability and troubleshooting complex technical issues. The ideal candidate will work in a dynamic environment requiring 24/7 shift coverage and will play a crucial role in supporting infrastructure for clients. Experience with Linux operating systems and computer networking is essential, along with strong problem-solving skills. Join a diverse team and contribute to innovative technology solutions.

Qualifications

• Experience in computer networking.
• Experience working with Linux operating systems.
• Ability to lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets.
• Troubleshoot technical issues on various platforms.
• Participate in Data Center power & cooling events.
• Act as an escalation point for junior technicians.

Skills

Computer networking

Linux operating systems

Troubleshooting and repair of computer hardware

Problem resolution under pressure

Job description

Overview

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

Key job responsibilities

• Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
• Problem Solving: Escalation point and technical troubleshooter for all Systems and problems
• Problem Solving: Deep diving into Linux server issues
• Problem Solving: XEN service virtualization troubleshooting
• Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
• Technical: Remediation of physical layer outages, both Systems & Network
• Technical: Remediation or recovery of physical power issues on racks
• Technical: Participate in Data Center power & cooling events
• Operations: Meet 24x7 On-Call requirements and response during shift rotations.
• Operations: Install & configure racks of hosts in line with internal SLAs
• Operations: Triage & resolve trouble tickets for all devices in your region
• Operations: Data Center point of contact for all High Severity issues
• Operations: Physical replacement of server and network device parts
• Operations: Ensure correct rotation of parts & spares
• Operations: Help define metrics to increase our customer uptime
• Operations: Enforcing Amazons Security Best Practices
• Operations: Interact with third party vendors & contractors
• Operations: Contribute ideas to improve operational efficiency
• Project Management: Participate in and deliver on a number of high impact small to mid-scale projects
• Project Management: Participate in team meetings for metric analysis and project status updates
• Project Management: Help build the world’s largest Cloud infrastructure
• Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

About AWS

Diverse Experiences. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

A day in the life

Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)

Perform root cause analysis of equipment failures

Ensure all safety procedures are adhered to while performing work

Respond to off hour emergency calls per on call rotation for any one of the region’s sites

Fully comply with all physical security procedures and policies

BASIC QUALIFICATIONS

• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

PREFERRED QUALIFICATIONS

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)