Data Centre Technician & Data Centre Operations

Amazon; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the UK is seeking a Data Centre Technician to provide support in troubleshooting facility and rack issues. This role includes maintaining documentation, executing small projects, and acting as an escalation point for junior technicians. The position requires participation in an on-call rotation and the ability to work various shifts during emergencies. Candidates should possess experience with operating systems and strong problem-solving skills.

Qualifications

• Experience troubleshooting operating systems.
• Ability to innovate and make decisions independently.
• Capability to convey Standard Operating Procedures to junior staff.

Responsibilities

• Troubleshoot facility and rack issues.
• Maintain documentation on supported technologies.
• Provide shift coverage and respond to after-hours calls.

Skills

Troubleshooting

Documentation

Problem-solving

Project execution

Job description

Job ID: 3168417 | Amazon Data Services UK Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.

Key job responsibilities

• Troubleshooting of facility and rack