D365 CRM Product Lead

Pearson Carter; Greater London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading professional services group in London is seeking a CRM Product Lead to take full ownership of their Microsoft Dynamics CRM platform. This role involves ensuring the platform meets business needs, driving user engagement, and working closely with various teams. Candidates should have extensive experience with Microsoft Dynamics CRM and a strong track record in driving change within complex environments. Competitive salary and benefits are offered.

Benefits

Competitive salary up to £70,000

25 days annual leave

Flexible benefits allowance

Personal learning and development budget

Qualifications

• Extensive experience implementing and scaling Microsoft Dynamics CRM in a professional services environment.
• Strong track record of driving behavioral change and tech adoption.
• Skilled in translating business processes into CRM specifications.

Responsibilities

• Drive CRM adoption and user engagement across all teams.
• Lead onboarding, upskilling, and ongoing training.
• Own the Product Roadmap and act as Product Owner.

Skills

Microsoft Dynamics CRM implementation

Driving behavioral change

Stakeholder engagement

Agile delivery

Job description

CRM Product Lead

Location: London – 4 days a week in the office (no flex)

Salary: £70,000 MAX

Looking to take full ownership of a Microsoft Dynamics CRM platform within a fast-paced professional services group? Reporting into the CTO (with a dotted line to the CFO), this is an exciting opportunity to drive adoption, engagement, and system optimisation across Sales, Finance, Delivery, and Leadership teams.

The Role

Take charge of the Dynamics CRM platform, ensuring it aligns with real business needs while driving adoption across the organisation. Key responsibilities include:

• Drive CRM adoption and user engagement across all teams.
• Lead onboarding, upskilling, and ongoing training tailored by role and function.
• Embed a continuous feedback loop to iterate the CRM based on user needs.
• Own the Product Roadmap and act as Product Owner: gather requirements, manage backlog, and prioritise features.
• Scope and spec features based on real user workflows and pain points.
• Liaise with internal developers and third-party tech partners to ensure quality delivery.

What You’ll Bring

• Extensive experience implementing and scaling Microsoft Dynamics CRM in a commercial, professional services environment.
• Strong track record of driving behavioural change and tech adoption in complex stakeholder environments.
• Deep understanding of how leadership, consulting, or talent businesses operate.
• A hands‑on, floor‑walking approach, comfortable working with both end‑users and executives.
• Skilled in translating business processes into CRM specifications and delivering through Agile teams.
• Expertise in stakeholder engagement, governance, and change enablement.

Why Join?

• Competitive salary up to £70,000.
• 25 days annual leave, birthday off 8 Bank Holidays, with option to purchase up to 3 extra days.
• Flexible benefits allowance for personal choice.
• Personal learning and development budget for languages, professional qualifications, and training.
• Opportunity to take full ownership of a core business system within a fast-growing, professional services group.

Ready to take ownership of a high-impact CRM platform and drive adoption across the business? Send your CV to [e-mail] or call 0191 406 6111 to learn more.

Pearson Carter connects top-tier Microsoft professionals with world‑class organisations. Discover more at www.pearsoncarter.com