D2C Onsite Experience & Loyalty Leader

Samsung Electronics America; Chertsey; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading global electronics company in Chertsey, England, is seeking a Head of Onsite Experience to enhance customer interactions across Direct-to-Consumer channels. The successful candidate will have over 8 years of experience in digital management with expertise in optimizing conversion rates and personalizing user journeys. This role is pivotal in shaping a competitive advantage for the company in the European market, and it offers a hybrid working model along with various benefits.

Benefits

Hybrid working – 3 days in the office and 2 days at home

Bonus scheme linked to performance

Car allowance

Three volunteering days per year

25 holiday days plus bank holidays

Qualifications

• 8+ years’ experience in digital onsite experience management.
• At least 3 years in a leadership role.
• Proven track record in defining CRO, UX optimisation, and personalisation strategies.

Responsibilities

• Lead and manage a centralised team focused on optimizing conversion rates.
• Conduct in-depth analysis of onsite user experience.
• Develop and implement personalisation strategies.

Skills

Conversion Optimization

User Experience (UX)

Data Analysis

Team Leadership

Communication

Tools

Adobe Target

ContentSquare

A/B Testing Platforms

Job description

A leading global electronics company in Chertsey, England, is seeking a Head of Onsite Experience to enhance customer interactions across Direct-to-Consumer channels. The successful candidate will have over 8 years of experience in digital management with expertise in optimizing conversion rates and personalizing user journeys. This role is pivotal in shaping a competitive advantage for the company in the European market, and it offers a hybrid working model along with various benefits.