Cybersecurity Client Success Manager (Remote)

Digital Waffle; Remote; GBP 40,000 - 55,000; Full time

Job summary

A cybersecurity service provider is looking for a Client Success Manager to foster client relationships in a remote setting. The ideal candidate will manage client feedback, resolve concerns proactively, and deliver service insights while collaborating closely with internal teams. Candidates should have a minimum of 2 years in a client-focused role, strong communication skills, and familiarity with IT services. This position offers competitive benefits, including training, medical cover, and a pension contribution.

Benefits

28 days annual leave plus bank holidays

Fully funded ongoing training

Life and sickness cover

Private medical cover

Home working allowance

5% employer pension contribution

Qualifications

• Minimum 24 months in a client-focused role, building lasting partnerships.
• Experience conducting business reviews and managing client feedback.
• Proven understanding of IT services.
• Proficiency with CRM systems.

Responsibilities

• Manage and build client relationships, acting as their advocate.
• Conduct feedback sessions to capture client insights for improvement.
• Proactively resolve client issues and manage satisfaction.

Skills

Client-focused relationship building

Strong communication skills

Time management

Analytical thinking

Tools

CRM systems

Reporting tools

Job description

A cybersecurity service provider is looking for a Client Success Manager to foster client relationships in a remote setting. The ideal candidate will manage client feedback, resolve concerns proactively, and deliver service insights while collaborating closely with internal teams. Candidates should have a minimum of 2 years in a client-focused role, strong communication skills, and familiarity with IT services. This position offers competitive benefits, including training, medical cover, and a pension contribution.