Job Description
Location : Leatherhead(3 Daya s aweek)
Key Responsibilities
- Provide 3rd Line support across Windows, Linux, cloud, and security services.
- Manage and optimize Windows Server, Active Directory, and SQL Server as the core enterprise platforms.
- Administer and maintain Linux environments (Red Hat, Satellite) alongside Windows services.
- Support and enhance cloud services (AWS, Azure, or similar) across compute, networking, storage, IAM, and automation.
- Implement and manage security / SaaS platforms including Tenable, CyberArk, Imperva / Akamai WAF, Okta, CrowdStrike, Proofpoint, Safe Breach, Zscaler, and Splunk.
- Deliver infrastructure projects including upgrades, migrations, and new deployments.
- Proactively monitor systems, identify vulnerabilities, and implement preventative measures.
- Support business continuity and disaster recovery initiatives.
- Provide input into solution designs, change control processes, and operational standards.
- Collaborate with stakeholders to define requirements and deliver operational improvements.
- Maintain documentation, including technical procedures and stakeholder reporting.
- Mentor and support junior colleagues, sharing knowledge and best practices.
- Be available, when required, for out-of-hours upgrades, maintenance, and incident response.
Core Skills & Experience
- Proven track record in senior infrastructure or systems engineering.
- Strong experience with Windows Server, Active Directory, and SQL Server.
- Good hands-on experience with Linux (Red Hat, Satellite).
- Good knowledge of cloud platforms (AWS, Azure, or similar).
- Good Level of understanding and administration in security / SaaS solutions : Tenable, CyberArk, Imperva / Akamai WAF, Okta, CrowdStrike, Proofpoint, SafeBreach, Zscaler, Splunk.
- Strong knowledge of Fortinet security technologies (Firewalls, FortiManager, FortiAnalyzer).
- Strong understanding of networking fundamentals (TCP / IP, VLANs, routing, firewalls).
- Hands-on experience with infrastructure monitoring platforms, particularly WhatsUp Gold.
- Scripting and automation skills (PowerShell, Bash, Python).
- Proven ability to troubleshoot and resolve complex issues in hybrid environments.
Desirable Skills
- Familiarity with VMware, Cisco, and Dell Servers.
- Experience working in regulated or change-controlled environments.
- Knowledge of high availability and disaster recovery solutions.
- Exposure to DevOps, CI / CD, and automation frameworks.
- Experience with Kubernetes and containerised environments.
Personal Attributes
- Passionate about technology, problem-solving, and innovation.
- Analytical thinker with excellent troubleshooting skills.
- Strong communication skills, able to work with technical and non-technical audiences.
- Highly motivated, detail-oriented, and able to deliver under pressure.
- Team-oriented, collaborative, and capable of mentoring colleagues.
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24x7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
No.
Performance Parameters
- Customer centricity: Timely security breach solutioning to end users, internal stakeholders & external customers experience
- Process Adherence: Adherence to SLAs (90-95%), response time and resolution time TAT
Mandatory Skills : Infrastructure Security Consulting.
Experience : 5-8 Years.