CX Team Member

Foot Locker; Belfast City District; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Discount 30-50%

28 days holiday

Wellbeing options

Employee Assistance Program

Sick pay

Head Office Internships

Development opportunities

Job summary

Foot Locker in Belfast is seeking a customer-focused Sales Associate to engage with customers, discuss athletic sneakers and apparel, and deliver a friendly in-store experience on the sales floor.

You will work as part of a team, meet personal and productivity goals, and stay current on product trends. Flexible availability nights, weekends, and holidays is expected. The role offers employee discounts and wellbeing programs, with development opportunities across the Foot Locker network.

Qualifications

• Engage customers to deliver an elevated in-store experience.
• Demonstrate product knowledge and trends to fit customer needs.
• Meet personal and productivity goals.
• Adapt to nights, weekends and holidays.
• Proactive, self-motivated and able to take initiative.

Responsibilities

• Ensure high levels of customer satisfaction by knowing products and collaborating with coworkers to provide excellent sales service.
• Drive sales, deliver an outstanding customer experience, and meet operational expectations.
• Maintain personal and productivity goals.
• Connect with every customer by asking open-ended questions to assess needs and offer fitting products.
• Learn and share expertise of products and trends to meet customer needs.
• Stay informed about current or upcoming product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Customer engagement

Sales-focused

Team player

Flexible availability

Motivation

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.85 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

56, Donegall Place

City

Belfast, N.Ireland

Postal Code

BT1--5BB