cx Team Member

FOOT LOCKER; Telford; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Hourly pay £10–£14.12

28 days holiday incl. extra day

Associate discount 30-50%

Wellbeing options

Employee Assistance Program

Sick Pay

Head Office Internships

Ambassador Programme

Job summary

Foot Locker in the United Kingdom seeks a customer-focused associate to join our retail team in Telford. You will engage customers, learn products, and deliver an elevated in-store experience with teamwork and enthusiasm for athletic sneakers and apparel.

You are flexible, comfortable working nights, weekends, and holidays, and you will contribute to sales excellence while meeting personal and productivity goals. Training provided.

Qualifications

• Customer-focused with ability to engage shoppers.
• 0-3 years retail experience.
• Willing to work nights, weekends and holidays.
• Initiates completion of tasks without supervision.

Responsibilities

• Assist customers with product selection and provide excellent service.
• Meet sales and productivity goals.
• Maintain product knowledge and store appearance.
• Collaborate with teammates to deliver a great store experience.

Skills

Retail experience

Customer engagement

Enthusiasm for athletic products

Initiative

Flexible availability

Job description

Overview You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer's needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust Company
• Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme Development Opportunities

Address

The Telford Centre City Telford (Birmingham) State/Province UK Postal Code TF3--4BL