CX Researcher

Cheil United Kingdom; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global marketing agency is seeking a CX Researcher to enhance customer experiences for a major brand. In this role, you'll lead research studies focusing on usability testing and collaborate with designers to shape user testing prototypes. Ideal candidates should have experience in moderated usability testing and a keen interest in user interviews and surveys. This is a fixed-term role expected to start in early January, with opportunities to extend.

Qualifications

• Experience in running moderated usability testing.
• Confidence in planning and scoping user testing.
• Keen to explore user interviews and surveys.

Responsibilities

• Lead research studies with a focus on usability testing.
• Use research tools to analyze findings and create presentations.
• Collaborate with designers to define research requirements.

Skills

Moderated usability testing

User interviews

Surveys

Tools

Research tools

Job description

Job Description

We’re looking for a CX Researcher to join the Strategy and Experience team to work on an exciting research project helping one of the biggest brands deliver amazing experiences for its customers across European markets.

In this role you will independently run research studies across European markets, identify insights and turn them into action plans.

The role would suit someone who already has experience running moderated usability testing, feels confident planning and scoping user testing, and is also keen to explore other types of research such as user interviews, and surveys.

As with all Cheil roles this is a 1-year fixed term contract with a view to be extended. We are looking for someone to join us from early January.

What the day to day looks like…

• Leading research studies with a strong focus on usability testing
• Using research tools to conduct usability testing, analyse findings and create compelling insights presentations
• Collaborating closely with designers and client stakeholders to define research requirements, shape wireframes and prototypes for testing
• Identifying the most compelling and relevant insights and making actionable recommendations

Consolidating insights from different sources (qual, and quant) to build a more comprehensive understanding of th...