CX Leader: Customer Service Centre Manager

Frontpage; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beverage manufacturer in Wolverhampton is seeking a Customer Service Centre Manager to lead a high-performing team. You will be responsible for delivering excellent customer experiences across all channels while enhancing team collaboration and efficiency. The ideal candidate will have proven leadership experience and a focus on excellence in service delivery. This role offers a competitive salary, benefits including private medical options, and a commitment to diversity and inclusion.

Benefits

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

Access to a range of high street discounts

Qualifications

• Proven experience in leading and motivating high-performing teams.
• Collaborative mindset with the ability to influence cross-functional stakeholders.
• Exceptional organizational skills with a track record of meeting ambitious targets.

Responsibilities

• Lead and develop a high performing Customer Service Team managing Sales Service & Operations.
• Drive and deliver exceptional customer experiences across all channels.
• Create a positive working culture through empowerment and motivation.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Job description

A leading beverage manufacturer in Wolverhampton is seeking a Customer Service Centre Manager to lead a high-performing team. You will be responsible for delivering excellent customer experiences across all channels while enhancing team collaboration and efficiency. The ideal candidate will have proven leadership experience and a focus on excellence in service delivery. This role offers a competitive salary, benefits including private medical options, and a commitment to diversity and inclusion.