Customs Associate Operations Coordinator

Everoad by sennder; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Customs Associate Operations Coordinator based in Manchester to enhance road freight logistics. The successful candidate will manage communications with clients and vendors, track shipments, and provide operational support. An essential requirement is a Bachelor’s degree or equivalent, alongside experience with customs processes between the UK and EU. The role demands excellent communication skills and the ability to thrive in a team-oriented environment, offering opportunities for growth and collaboration across Europe.

Benefits

Performance bonuses

Referral rewards

Equity options

Healthy snacks and vibrant workspaces

Mental wellbeing program

Qualifications

• Experience in handling customs processes between UK and EU is highly desirable.
• Energy and willingness to learn and grow.
• Strong ability to persuade, motivate, and influence others.

Responsibilities

• Communicate effectively with clients and vendors.
• Track shipments, troubleshoot and solve problems efficiently.
• Support the team operationally with entering orders, planning, scheduling.
• Aid the team in daily business execution and reporting.
• Provide operational support in billing and invoicing queries.

Skills

Excellent English verbal & written communication skills

Organizational skills

Ability to build strong customer relationships

Teamwork

Education

Bachelor’s degree or equivalent experience in the field

Job description

Overview

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry we are moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology we are building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for a Customs Associate Operations Coordinator (Road Freight, Customer facing) in the UK Commercial department to help us on our journey to revolutionise road freight logistics. This role can be based in either our Krakow office or Manchester office in Media City.

Responsibilities

• Communicate effectively with clients and vendors
• Track shipments, troubleshoot and solve problems efficiently
• Support the team operationally with entering orders, planning, scheduling
• Aid the team in daily business execution and reporting
• Provide operational support in billing and invoicing queries

Qualifications

• Bachelor’s degree or equivalent experience in the field
• Experience in handling customs processes between UK and EU is highly desirable
• Excellent English verbal & written communication skills are crucial, as English is the main language used
• Excellent organisational and time management skills
• Energy and willingness to learn and grow
• Ability to build strong customer relationships
• Ability to work in a team environment, while also delivering independent results
• Strong ability to persuade, motivate, and influence others

Benefits & Culture

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic scale‑up: At a pivotal stage transitioning from a scale‑up to a sustainably growing company, we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face‑to‑face connections across our offices remain central – it’s not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put your stamp on the industry: We operate in a complex and ever‑changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands‑on in creating sustainable, meaningful solutions that help businesses thrive.

Employee well‑being: We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with Nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person.

Your growth, rewarded: We believe in rewarding our team for their commitment and contributions to our long‑term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together.

Vibrant workspaces: Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character.

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.