Customer Technical Manager

Barfoots; Bognor Regis; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading food supplier based in the UK is seeking a Customer focused Technical Account Manager to join their busy team. The successful candidate will manage high-profile retail accounts while delivering technical support and driving quality improvement. Responsibilities include on-boarding new suppliers, developing quality plans, and ensuring customer requirements are met. The ideal candidate will have experience in quality management, excellent communication skills, and proficiency in MS Office. Competitive benefits are offered including a company pension scheme and development opportunities.

Benefits

Company pension scheme

24/7 Online GP access

Life Assurance

Employee Assistance Program

Discounted leisure membership

Free onsite parking

Qualifications

• Previous experience in Quality or Technical Management (or equivalent discipline).
• FMCG or Food/Produce experience desirable.
• Knowledge of retailer codes of practice, requirements & systems desirable.

Responsibilities

• Provide Technical Support to Customer contacts.
• On-board new suppliers to relevant customer systems.
• Develop quality improvement plans.
• Conduct customer site visits.

Skills

Excellent communication and presentation skills

Commercial awareness

Strong interpersonal skills

Organisational skills

Attention to detail

Education

Food Safety Level 2

HACCP Level 2

Tools

MS Office applications

Job description

Overview

The Role

An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.

Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.

Key Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
• On-board new suppliers to relevant customer systems
• Communicate and implement strategy plans internally
• Develop quality improvement plans
• Customer site visits and pre-production runs
• Maintain customer score cards to seek and achieve continuous improvement
• Manage NPD and EPD product launches and packaging trials

Requirements

Required Knowledge, Skills & Experience

• Excellent communication and presentation skills
• Commercial awareness
• Strong interpersonal and relationship building ability
• Previous experience in Quality or Technical Management (or equivalent discipline)
• Previous FMCG or Food/Produce experience desirable
• Knowledge of retailer codes of practice, requirements & systems desirable
• Strong organisational skills and attention to detail
• Effective project/priority management
• Food Safety Level 2
• HACCP Level 2
• UK driving licence and ability to travel within the UK
• Proficient in the use of MS Office applications, emails and the internet
• Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA

Benefits

• Investors In People Silver Award status
• Company pension scheme
• 24/7 Online GP access
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Rapidly growing company
• Committed to Sustainability