Customer Tech Support Advisor

Quickline Communications Limited; West Ella; On-site; GBP 60,000 - 80,000; Full time

Job summary

A broadband service provider in the United Kingdom is seeking Customer Tech Support Advisors to provide critical technical support for broadband, Wi-Fi, and VoIP services. The role focuses on delivering professional guidance through phone and email while ensuring comprehensive logging of customer interactions. Ideal candidates will possess strong customer service skills and a foundational understanding of broadband connectivity. This position includes benefits like a health cashback scheme and additional leave options.

Benefits

Health Cashback Scheme

25 days annual leave

Option to buy additional leave

High Street Shopping Discounts

Free parking on site

Regular Lunch & Learns

Social events

Customer Obsessed Awards

Qualifications

• Strong customer service skills are essential.
• A basic understanding of broadband connectivity is required.
• Ideally, experience in telecommunications or ISP environments is preferred.

Responsibilities

• Provide first-line technical support for broadband, Wi-Fi, and VoIP.
• Follow structured processes to resolve common issues.
• Deliver guidance through phone or email.
• Log customer interactions for visibility and follow-up.

Skills

Strong customer service skills

Understanding of broadband connectivity

Basic network troubleshooting

Job description

Job Overview

We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online – our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front‑line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.

This role is based onsite at Willerby.

Responsibilities

• Provide first‑line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems.
• Deliver clear, professional guidance to customers through phone or email, and assist in updating customers on widespread issues.
• Log all customer interactions and outcomes in the system for visibility and follow‑up.

Qualifications

• Strong customer service skills.
• A good understanding of broadband connectivity and basic network troubleshooting.
• Ideally, experience working within telecommunications or ISP environments.

Benefits

• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy up to 5 additional days annual leave.
• High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free parking on site.
• Regular "Lunch & Learns".
• Social events – Summer and End of Year parties etc.
• Customer Obsessed Awards – Regular opportunities to win!