Customer Team Member

Co-op; Wrexham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Co-op recherche des Membre d'Équipe Client pour rejoindre son équipe, offrant un environnement de travail amical et un emploi varié avec des formations rémunérées. Le rôle inclut la fourniture d'un excellent service client et le réapprovisionnement. Les avantages comprennent des congés, un plan de pension avec une contribution de l'employeur et un accès à des soins de santé virtuels.

Benefits

31 jours de congés

Pension avec jusqu'à 10% de contribution

Accès à des services de santé virtuels

Remise de 30% sur tous les produits Co-op

Wagestream app pour accès au salaire

Assistance 24/7

Formation payée et développement

Schéma de vélo au travail

Qualifications

• Doit avoir 18 ans ou plus.
• Capacité à travailler à différents moments, y compris tôt le matin et tard le soir.

Responsibilities

• Fournir un service amical et attentif.
• Réapprovisionner les rayons et nettoyer les déversements.
• Participer à des activités communautaires et événements.

Skills

Compétences relationnelles

Flexibilité

Résolution de problèmes

Job description

We are looking for Customer Team Members to join our team at Co-op. You can apply for this role using your mobile device (no CV needed!).

Working pattern:

3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through life events.

What you'll do

• Provide friendly and thoughtful service, responding to queries and promoting Co-op products and Membership.
• Support colleagues to solve problems and improve customer experience.
• Ensure the store is safe and compliant, with correct stock, pricing, and temperature controls.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Get involved in community activities and events.

This job would suit people who have

• A genuine care for customers and members.
• Great people skills and positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn it.
• 31 days of holiday (including bank holidays).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Paid training and support for your development.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and are committed to diversity. We can make reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme, offering interviews to eligible disabled candidates. When you apply, indicate if you'd like to be considered under this scheme.