Customer Team Member

Co-op Group; Torquay; On-site; GBP 13,000 - 15,000; Part time

Job summary

A well-known retail cooperative in Torquay is seeking a Customer Team Member to deliver excellent service and support store operations. The role is part-time with flexible shifts and offers extensive perks including discounts, a pension scheme, and paid training. Ideal candidates should possess customer service skills and flexibility.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Stream-a money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem-solving.
• Flexibility to work a variety of shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to ensure customer satisfaction.
• Keep the store safe and legal by maintaining stock and prices.
• Introduce new products to enhance the shopping experience.
• Engage with the local community through events.

Skills

Customer service orientation

People skills

Problem-solving

Flexibility

Job description

Overview

Customer Team Member
Location: Torquay - Torwood Street, Torquay, TQ1 1DP
Pay: £12.60 per hour
Contract: 8 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream‑a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Application process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.