Customer Team Member

Co-op; Shrewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retailer in Shrewsbury seeks a part-time Customer Team Member. The role focuses on providing excellent customer service, managing the tills, restocking shelves, and maintaining a welcoming store environment. Applicants should be flexible, possess great people skills, and have a genuine care for customer needs. Competitive pay of £12.60 per hour and various perks including discounts and employee assistance services are offered. This position requires working evenings and weekends, along with a commitment to community involvement.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to money-management app

31 days of holiday pro-rata

Virtual healthcare services

24/7 employee assistance service

Full training and support

Cycle-to-work scheme

Qualifications

• Great people skills, with the ability to build positive relationships.
• Genuine care for the needs of customers and members.
• Flexibility to work a range of shifts.

Responsibilities

• Provide great service on the tills and shop floor.
• Support store colleagues to solve problems for customers.
• Keep the shelves stocked and ensure prices and dates are correct.
• Help introduce new products and services.
• Get involved in local community activities.

Skills

Great people skills

Positive approach to change

Flexibility for different shifts

Genuine care for customer needs

Job description

Customer Team Member

Location: Shrewsbury Road Bomere Heath, Shrewsbury, SY4 3NX

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part‑time

Working pattern: 2pm‑11pm, including weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or other business‑related needs.

We’re lookingleriň a friendly team to help our customers. As a Customer Team Member, you’ll provide great service on the tills and shop floor, and perform a range of tasks such as rest‑ocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for फीसnier needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, defr" pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full ddod training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel like they belong, supported by inclusive policies and our work practices.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments that take/non around 20 minutes.

We reserve the right to remove a vacancy before the scheduled closing date.