Customer Team Member

CO-OP; New Waltham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail cooperative in New Waltham is looking for a part-time Customer Team Member to deliver exceptional customer service and support store operations. This role involves interacting with customers, maintaining store safety, introducing new products, and participating in community events. Successful candidates will have strong people skills and a positive problem-solving attitude. Competitive pay and benefits, including discounts and training, are offered.

Benefits

31 days holiday pro-rata

Pension with up to 10% contribution

Virtual healthcare services

30% discount on Co-op products

Cycle-to-work scheme

Qualifications

• Ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem-solving.
• Willingness to work varied shifts, including early mornings and late evenings.

Responsibilities

• Provide friendly service on the tills and shop floor.
• Support store colleagues to solve customer problems.
• Keep shelves stocked and ensure safety regulations are met.
• Introduce new products and services in-store.
• Participate in community activities.

Skills

People skills

Problem-solving

Flexibility

Job description

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years, we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial well‑being, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Responsibilities

• Friendly and thoughtful service – you will put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

Requirements

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• The flexibility to work a range of different shifts.
• You must be aged 18 or over.

Pay: £12.60 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part‑time

Working pattern: varied shifts including early mornings (6 am opening), afternoons, late evenings (11 pm closing) and weekends, to be discussed at interview. Role will include working in our in‑store bakery. Full, paid training provided.

Benefits

• 31 days holiday (including bank holidays, pro‑rata for part‑time colleagues).
• A pension with up to 10% Co‑op contribution.
• Access to virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 30 % discount on all Co‑op products in‑store, and 10 % discount on all other brands.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

When you join Co‑op, you can apply using your mobile device – no CV needed!

Inclusivity

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.