Customer Team Member

Co-op Group; Louth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A grocery retailer in Louth is seeking Customer Team Members to provide excellent service and support to both colleagues and customers. You'll be involved in various tasks such as ensuring store safety, introducing new products, and engaging with the community. This role offers part-time hours (16 hours per week) with flexibility in shifts, as well as benefits like a 30% store discount and a pension plan with employer contributions. Full training provided.

Benefits

30% discount on Co-op products

31 days of holiday

Pension scheme with employer contributions

Full paid training

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills for building positive relationships.
• Positive approach to change and problem-solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving problems.
• Ensure store safety and legal compliance.
• Help introduce new products and services.
• Engage with the local community.

Skills

Customer service skills

Problem solving

Flexibility

People skills

Job description

Customer Team Member

Location: The Co-operative Food, Northgate, Louth, LN11 0LT
Pay: £12.60 per hour
Contract: 16 hours per week; regular overtime, permanent, part time
Working pattern: varied shifts including afternoons, late evenings 10pm and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.