Customer Team Member

Co-op Group; Enfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retailer is seeking a Customer Team Member in Enfield, UK. In this part-time role, you will provide excellent customer service, support your colleagues, and help maintain store safety. The position requires flexibility for various shifts and promotes positive community engagement. Benefits include discounts on co-op products, a pension scheme, and comprehensive training support. Join a workplace committed to inclusivity and diversity.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Virtual healthcare services

31 days of holiday

Full paid training

Cycle-to-work scheme

Employee assistance service

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve customer problems.
• Ensure the store is safe and legal.
• Introduce new products and services.
• Support local community activities.

Skills

People skills

Problem solving

Customer care

Flexibility in shifts

Job description

Customer Team Member

Location: 3-5 Leighton Road Bush Hill Park, Enfield, EN1 1XH
Pay: £13.85 per hour including London allowance
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: Sunday early morning and one other shift in the week, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs.

Overview

We're looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

Qualifications

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Benefits

• 30% discount on all Co‑op products in store plus a 10% discount on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.