Customer Team Member

Co-op Group; Cleethorpes; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in the UK is seeking Customer Team Members for part-time roles. You will provide friendly service, support customers, and engage in community activities. The job requires flexibility to work varied shifts, including early mornings and late evenings. Candidates should have a genuine care for customer needs and strong people skills. Full, paid training is provided, and benefits include discounts and a pension scheme.

Benefits

31 days holiday (pro rata)

30% discount on Co-op products

Up to 10% employer pension contributions

Money management app

Virtual healthcare services

24/7 employee assistance service

Dedicated support for development

Rotas shared three weeks in advance

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Ability to build positive relationships.
• Positive approach to change and problem-solving.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues to solve customer problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Engage with the local community through activities.

Skills

Customer service

People skills

Problem solving

Flexibility

Job description

Customer Team Member

Location: Station Road New Waltham, Grimsby, DN36 4QQ
Pay: £12.60 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op.

Benefits

• 31 days holiday (including bank holidays, pro rata for part time colleagues)
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream‑a money management app giving you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Responsibilities

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

Qualifications

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Inclusive Workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Application Process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.