Customer Team Member

Co-op Group; Brandon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Member in Brandon, UK. The role involves providing friendly service, supporting colleagues and ensuring store compliance. Candidates should be customer-focused, flexible with shifts, and capable of problem-solving. Benefits include 31 days of holiday, a pension scheme, and virtual healthcare access. A part-time permanent contract offers varied shifts, including evenings and weekends, plus training to aid development.

Benefits

31 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Access to virtual healthcare services

Career progression support

Qualifications

• Genuine care for customer needs.
• Positive approach to change and problem-solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers.
• Ensure store safety and legal compliance.
• Help introduce new products and services.
• Involve in community activities and events.

Skills

Great people skills

Problem-solving ability

Flexibility in working shifts

Customer service orientation

Job description

Customer Team Member

Location: 82 - 84 Groomsport Road , Bangor, BT20 5NF

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op.

Benefits

• 31 days holiday
• pension with up to 10% Co-op contribution
• access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in our stores
• market‑leading policies to help through life events (bereavement, pregnancy loss, fertility treatment, menopause)

What you'll do

• Friendly and thoughtful service – put customers first in everything: respond to queries, champion Co-op products and Membership, work in the in-store bakery to deliver a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discount on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition & fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.