Customer Team Member

Co-op Group; Bonnybridge; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail chain in Scotland is looking for a Customer Team Member to join their dedicated team. In this role, you will provide friendly and thoughtful service, support your colleagues, and contribute to a positive shopping experience. You should possess great people skills, flexibility to work various shifts, and a genuine care for customers. Benefits include a 30% discount, a pension scheme, and comprehensive training. This is a part-time position with opportunities for career progression.

Benefits

31 days holiday

Pension scheme

30% discount on products

Virtual healthcare services

Full paid training

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service for customers.
• Support store colleagues to solve customer problems.
• Ensure the store is safe and legal by stocking shelves and checking prices.
• Introduce new products and services to customers.
• Support local community activities.

Skills

People skills

Flexibility

Problem solving

Customer care

Job description

Customer Team Member
Location: 56-64 Stirling Street Denny, Falkirk, FK6 6DJ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you'll do

• Friendly and thoughtful service – you'll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.