Customer Team Member

CO-OP; Barry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization in Barry is seeking Customer Team Members for part-time night shifts. Responsibilities include providing great service, restocking shelves, and engaging with the community. Benefits include holidays starting from 31 days per year, a pension with up to 10% contributions, and healthcare services. The role requires flexibility and a genuine care for customer needs.

Benefits

30% discount on Co-op branded products

Pension with up to 10% employer contributions

24/7 employee assistance service

Full, paid training provided

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility and readiness to adapt in various situations.

Responsibilities

• Provide excellent service on tills and shop floor.
• Restock shelves and clean up spillages.
• Get involved in community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

Overview

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Responsibilities

• Friendly and thoughtful service - put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better - support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep shelves stocked and ensure prices, dates, and temperatures are correct
• Help introduce new products and services - make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community - get involved in activities and events
• Forging relationships
• Speaking up
• Co-operation
• Inspirational communication
• Supporting change

What makes a successful member of our team

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Role details

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. You'll provide great service on the tills and the shop floor, while performing a wide range of tasks around the store like restocking shelves and cleaning up spillages. This isn't your standard food retail job, and no two days will be the same. The one constant is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we’re proud to give back to them. You’ll be helping customers find what they need, ensuring the store looks good, and introducing them to our membership scheme. You’ll be building relationships and getting to know who shops with us every day. That’s what being part of a community is all about. That’s the Co‑op difference, and you’ll do it all with a smile to brighten theirs.

Culture and impact

Our culture is built on making a positive impact on our communities. The conversations you have with our customers help us highlight local charities and causes, and you may serve people directly affected, which provides a sense of purpose. We’re proud that our business helps create new spaces and facilities in local neighbourhoods and contributes to the health and wellbeing of our communities. Whatever job you do, you can contribute to improving things like community safety and education.

Benefits and terms

• Holidays starting from 31 days per year (includes bank holidays)
• 30% discount on Co‑op branded products in stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app offering access to a portion of your pay as you earn it
• Services to support your physical, mental and financial wellbeing, including virtual healthcare services for you and your family
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Contract and eligibility

• Contract: 22.5 hours per week + regular overtime, 6 month temporary contract, part time
• Working pattern: Night shift to cover 10pm – 6am, 3 nights per week. To be discussed at interview
• Full, paid training provided
• You can apply for this role using your mobile device (no CV needed!)
• You must be aged 18 or over to be a Customer Team Member at Co‑op, as it requires working before 6am or after 10pm

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll receive benefits including 31 days holiday, a pension with up to 10% Co‑op contributions, access to virtual healthcare services, and a 30% discount on Co‑op products in our stores.

Equality, diversity and inclusion

Building an inclusive workplace: we want diverse teams and inclusive environments where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve. If you have a disability, we can make reasonable adjustments to the recruitment process. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria when they apply. If invited to participate in recruitment, we’ll ask if you need any reasonable adjustments.