Customer Team Leader - Store Lead & Team Coach

Co-op Group; South Kesteven; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned retail cooperative in South Kesteven is seeking a Customer Team Leader to deliver excellent customer service and lead team operations. You will engage with customers, manage store processes, and foster an inclusive team culture. Ideal candidates will possess strong organization, communication skills, and flexibility for varied shifts. Perks include a discount on products, full training, and a pension scheme. This role offers a part-time contract with a focus on community involvement.

Benefits

30% discount on Co-op products

Paid training

Pension scheme

Cycle-to-work scheme

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support the team.
• Strong people skills to build relationships.
• Flexibility to work a range of shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Manage the store in the absence of the store manager.
• Conduct diligence checks and ensure stock accuracy.
• Foster an inclusive culture through coaching.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Communication

Job description

A renowned retail cooperative in South Kesteven is seeking a Customer Team Leader to deliver excellent customer service and lead team operations. You will engage with customers, manage store processes, and foster an inclusive team culture. Ideal candidates will possess strong organization, communication skills, and flexibility for varied shifts. Perks include a discount on products, full training, and a pension scheme. This role offers a part-time contract with a focus on community involvement.