Customer Team Leader — Part Time (2pm–10pm)

Co-op; Gamlingay; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused grocery store in Gamlingay is seeking a Customer Team Leader to deliver exceptional service and support team members. The role involves coaching, ensuring store operations, and engaging with the local community. The ideal candidate will possess strong organisational skills, a problem-solving mindset, and a genuine care for customers. This part-time position offers competitive pay and a range of benefits, including a pension scheme and paid training.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Wagestream money management app

Virtual healthcare services

Cycle-to-work scheme

24/7 employee assistance service

Qualifications

• Must be aged 18 or over to work as a team leader.
• Ability to balance leading and supporting the team.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and helpful service.
• Coach and develop team capabilities.
• Ensure store safety and operations.
• Handle stock accuracy and customer experience.
• Deputise for the store manager.
• Introduce new products and encourage feedback.
• Build community relationships.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Communication

Job description

A community-focused grocery store in Gamlingay is seeking a Customer Team Leader to deliver exceptional service and support team members. The role involves coaching, ensuring store operations, and engaging with the local community. The ideal candidate will possess strong organisational skills, a problem-solving mindset, and a genuine care for customers. This part-time position offers competitive pay and a range of benefits, including a pension scheme and paid training.