Customer Team Leader: Lead & Elevate Your Store

Co-op Careers; Worthing; On-site; GBP 17,000 - 22,000; Part time

Job summary

A leading retail organization seeks a dedicated Customer Team Leader in Worthing. This part-time role involves fostering an inclusive culture, coaching team members, and delivering exceptional customer service. Ideal candidates will have outstanding people skills, the ability to solve problems, and a flexible approach to varied shifts. Join us and enjoy great benefits including training, a pension scheme, and a 30% discount on products.

Benefits

36 days holiday including bank holidays

30% discount on Co-op products

Pension with up to 10% Co-op contribution

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Great people skills with the ability to build positive relationships.
• Desire to learn, grow, and develop your leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members to develop their capabilities.
• Ensure store safety, legality, and operation.
• Conduct stock accuracy checks to enhance customer experience.
• Deputise for store manager and handle HR processes.
• Implement new products and services with feedback.
• Engage with local community and support store initiatives.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Flexibility

Job description

A leading retail organization seeks a dedicated Customer Team Leader in Worthing. This part-time role involves fostering an inclusive culture, coaching team members, and delivering exceptional customer service. Ideal candidates will have outstanding people skills, the ability to solve problems, and a flexible approach to varied shifts. Join us and enjoy great benefits including training, a pension scheme, and a 30% discount on products.