Customer Team Leader - Lead & Develop Store Talent (PT)

Co-op Group; Willerby; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail organization is seeking a Customer Team Leader in Willerby, UK. This part-time, permanent role involves providing excellent customer service while developing team capabilities. Responsibilities include managing store operations, ensuring safety compliance, and coaching staff. The candidate should possess strong people skills and a genuine care for customer needs. The position offers a comprehensive training program and benefits such as a pension scheme, employee discounts, and virtual health services.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

36 days of holiday, pro-rata for part-time colleagues

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team while working on the shop floor.
• Great people skills to build relationships with customers and colleagues.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop team capabilities.
• Ensure store remains safe, legal, and operational.
• Manage stock accuracy for a great shopping experience.
• Support store manager and implement HR processes.

Skills

Customer service focus

Team leadership

Problem-solving skills

Strong organizational skills

Flexibility in shift work

Job description

A well-known retail organization is seeking a Customer Team Leader in Willerby, UK. This part-time, permanent role involves providing excellent customer service while developing team capabilities. Responsibilities include managing store operations, ensuring safety compliance, and coaching staff. The candidate should possess strong people skills and a genuine care for customer needs. The position offers a comprehensive training program and benefits such as a pension scheme, employee discounts, and virtual health services.