Customer Team Leader - Flexible Hours & Growth

Co-op Careers; Batley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused retailer is seeking a Customer Team Leader in Harrogate. This part-time role (20 hours/week) involves delivering exceptional customer service and leading a dedicated team. You will ensure safety, and operational standards while fostering an inclusive environment. The role offers extensive training, 36 days holiday, a pension scheme with up to a 10% employer contribution, and discounts on all products. Flexible shifts and supportive policies make this a rewarding career prospect.

Benefits

36 days holiday including bank holidays

Pension with up to 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Money management app access

Employee assistance service

Qualifications

• Aged 18 or over to authorize age-related sales.
• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.

Responsibilities

• Deliver friendly and thoughtful customer service.
• Coach and train your team while fostering an inclusive culture.
• Ensure the store is safe, legal, and operational.
• Manage stock accuracy for a great shopping experience.
• Deputize for the store manager when necessary.

Skills

Customer service

Team leadership

Problem solving

Communication

Organizational skills

Job description

A community-focused retailer is seeking a Customer Team Leader in Harrogate. This part-time role (20 hours/week) involves delivering exceptional customer service and leading a dedicated team. You will ensure safety, and operational standards while fostering an inclusive environment. The role offers extensive training, 36 days holiday, a pension scheme with up to a 10% employer contribution, and discounts on all products. Flexible shifts and supportive policies make this a rewarding career prospect.